Frequently Asked Questions

FAQs

What services do you offer for curly hair? We specialise in curly hair care, offering tailored education on maintaining and styling curls. We also recommend the best products for your unique curl pattern and texture. Our services include cuts, styling, and colouring techniques specifically designed for curly hair.

How do I earn rewards with your loyalty programme? Our loyalty programme allows you to earn points with every service and product purchase. Once you accumulate enough points, you can redeem them for discounts or special offers. Sign up and track your points through our members' app.

What should I do if I need to reschedule my appointment? You can reschedule your appointment by calling us at 04 478 0005 or through our app. We recommend notifying us at least 72 hours in advance to avoid any cancellation fees.

Do you provide private hair services for hijab-wearing clients? Yes, we offer private hijab hair services in a safe, all-female environment. Booking is essential to ensure complete privacy.

Do you offer hair treatments for damaged or coloured hair? Yes, we have a range of treatments like Redken ABC and metal detox treatments that are specially designed to strengthen, nourish, and protect hair from damage caused by colouring and environmental factors.

Do you provide nail art services? Yes, we offer a variety of nail art options with our gel polish services. Whether you prefer simple designs or intricate patterns, our team can create something that suits your style.

Can I purchase skincare products from your salon? Absolutely! We stock a range of high-quality skincare products, including Geske devices, which allow you to maintain your skin at home between treatments.

How do I book an appointment? You can book an appointment by calling us, using our website, or through our members' app. The app also allows you to manage your bookings, contact us directly, and stay up to date with promotions.

Do you offer gift vouchers? Yes, we offer gift vouchers that can be used for any of our services or products. They make perfect gifts for special occasions! You can purchase these in-store or via our website.

Can I change my service on the day of my appointment? We understand that plans can change, and we will do our best to accommodate any service changes on the day of your appointment. However, this may depend on availability and the time required for the new service. We recommend discussing any changes with us as soon as possible to avoid disappointment or delays.

What happens if I’m running late to my appointment? If you're running late, please let us know as soon as possible. We will do our best to accommodate you, but depending on how late you are, we may need to adjust or reschedule your service to ensure our schedule stays on track. Late arrivals may result in a shorter service time.

Do you offer consultations before hair colouring services? Yes, we offer free consultations to discuss your hair goals, desired colour, and the best techniques to achieve them. This helps us personalise your colour service and ensure the best results for your hair type and condition.

Do you provide hair and beauty services for children? Yes, we offer haircuts and basic styling services for children. However, for beauty treatments, certain services may have age restrictions. It's best to consult with us directly to discuss what is suitable for younger clients.

Are your products and services vegan or cruelty-free? Many of the products we stock are vegan and cruelty-free. If this is a priority for you, let us know, and we can guide you on the best options available.

Are your manicures and pedicures safe for diabetics? Yes, we offer diabetic-friendly manicures and pedicures. Our therapist is trained to take extra care, using gentle techniques and sterilised tools. Please let us know in advance if you have any medical conditions so we can tailor the service accordingly.

Can I book a last-minute appointment? We accept last-minute bookings if we have availability. We recommend calling the salon directly or checking our members' app for any open slots.

How often should I have my hair treated with the Redken ABC or metal detox treatment?
For optimal results, we recommend having a Redken ABC or metal detox treatment every 4-6 weeks, especially if your hair is exposed to colour treatments, chlorine, or hard water. Regular treatments help maintain your hair's health and strength.

Do you provide hair services for men?
Yes, we offer a range of hair services for men, including haircuts, styling, and colour services. We can also provide advice on products to maintain healthy hair and scalp at home.

How long does a brow tint last?
A brow tint typically lasts between 3 to 5 weeks, depending on your skin type, aftercare, and how often you cleanse your face. Avoid using harsh exfoliants and oil-based products around the brow area to prolong the tint.

What’s the best way to prepare for my lash lift or brow lamination appointment?
For lash lifts and brow laminations, we recommend arriving without any eye makeup or oils on the lashes or brows. This ensures the products can bond properly for the best results. Avoid using waterproof mascara for 48 hours prior to a lash lift.

How often should I get my curls cut?
For curly hair, we recommend getting a trim every 10- 12 weeks to maintain shape and avoid split ends. However, this can vary depending on your curl type and hair health.

More coming soon!

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