Cancellation Policy

At K C Hair and Beauty, we value your time and strive to provide the best service possible. To ensure a smooth and enjoyable experience for all our clients, please review our booking policy below: 1. Booking Appointments: Appointments can be made online, by phone, or in person at our salon. A confirmation message will be sent once your booking is secured. Please ensure your contact details are correct to receive updates. A 50% deposit is required to secure all bookings. Deposits can be paid at the time of booking via phone, online, or in person. 2. Cancellations and Rescheduling: We require at least 72 hours' notice for cancellations or rescheduling of appointments. Cancellations made within 72 hours may incur a cancellation fee of 50% of the booked service price, which will be deducted from the deposit. Rescheduling must be done within two weeks of the original appointment date, or the deposit will be forfeited. 3. Late Arrivals: Please arrive on time for your appointment. If you are more than 20 minutes late, we may need to adjust your service to accommodate our schedule, or your appointment may need to be rescheduled. In some cases, late arrivals may incur a fee. 4. No-Show Policy: Clients who fail to show up for their appointment without prior notice will be charged 100% of the booked service price, and the deposit will be forfeited. Repeat no-shows may result in a requirement to prepay for future appointments in full. 5. Deposit Policy: A 50% deposit is required for all bookings and will be applied to your final service cost. Deposits are non-refundable but can be transferred to another appointment if rescheduled within 72 hours’ notice and rebooked within two weeks of the original appointment. 6. Payment: We accept cash, EFTPOS, major credit cards and Afterpay. ZIP is available for purchases in-store, subject to terms and conditions. 7. Changes to Services: Any changes to your booked services should be requested before your appointment to ensure adequate time is allocated. 8. Special Requests and Accessibility: If you have any special requests or need additional assistance during your visit, please let us know when booking so we can accommodate your needs. 9. Health and Safety: If you are unwell, please reschedule your appointment for the safety of our staff and other clients. Clients under the influence of drugs or alcohol may be refused service.